Shipping Information
At Mourelo Cretan Souvenirs, we carefully prepare and pack every order to ensure that your products arrive safely. We offer shipping within Greece as well as international shipping to available destinations.
Delivery Times
Delivery times may vary depending on the destination and the selected shipping method. Once your order has been dispatched, you will receive the available tracking information so you can follow the progress of your delivery
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you wish to return a product, please contact us within 14 days of receiving your order. Returned items must be unused, unopened, in their original condition and in their original packaging.For health and hygiene reasons, sealed cosmetic or personal care products that have been opened or unsealed cannot be returned, where applicable under consumer protection law.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Please include your order number and, if possible, photographs of the item and packaging so that we can assist you.We will review the issue and arrange an appropriate solution, such as a replacement or refund, where applicable
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund. If the return is approved, the refund will be processed using the original payment method, where possible.Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding shipping, returns or refunds, please contact us before sending any item back. We will be happy to assist you.